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Return
to the Top of the page. Can I transfer an existing domain name to WebTent?Yes. Although it is much simplier to have us register your domain name if you plan to host on the WebTent network, a number of our customers have transferred domains to our service. Within our order form you can indicate that you are requesting a transfer and not registering for a new domain. Transferring your domain will add one year to the expiration of the domain name registration. What is propagation?Once your domain name has been registered (or transferred, if applicable), it usually takes about 24-hours before it is active (although it can take up to 72 hours on occasion). All internet service providers ISP's (such as AOL, MSN, etc.) must update their records (DNS tables) to reflect new site locations. This is called propagation. You can check with your ISP to see how often they update their records. What is the fee for domain registration?Charges to non-hosting customers are $35 per year to register a new domain name. Registration pricing for hosting customers is available here. Is my amount of data transfer going to be enough to support my web site?Our experience has shown that the amount of data transfer allocated for each of WebTent package offered will be more than enough bandwidth for the average web site. Depending on the quantity and sizes of your files, this could support many thousands of hits per month. Note that only 1-2% of our business/commerce customers have exceeded 500 MB of data transfer per month. If you feel your web site will exceed the allowed monthly traffic, just let us know and we'll try to make special arrangements. The allowances are merely to avoid users from serving other web hosting clients from their WebTent space. How do I transfer files to my web site?Files must be transferred to the web server via File Transport Protocol (FTP). If you have Internet access and need FTP software, you can download a free trial of many inexpensive programs for either the PC or Mac from Tucows. Internet providers such as AOL, Compuserve, and Prodigy may have a built-in FTP interface. Also, many html editors like FrontPage and Dreamweaver come bundled with FTP programs. Will I have unlimited access to update my pages?You have unlimited access via FTP 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure. Can multiple domains point to the same HTML files?Yes we can do this, however, ServerAlias is $2 per month additional while pointing to another location, domain forwarding, on our server is $10 per month and forwarding off-server is $5 per month. Can I use my account for commercial purposes?Absolutely, you can use your account for commercial purposes. The World Wide Web has become a most efficient and cost-effective means of making information available to the users of the internet community. We also provide secure processing which provides an environment whereby payment information (such as a credit card number) can be transmitted from web browser to web server in an encrypted mode. Contact sales@webtent.net for more information on our secure services or any other Internet service your company needs. Can I resell space within my own account?Web sites are to be used by the primary domain owner only. Customers are not permitted to resell (or give away) web hosting services off of their web site to other parties. Web hosting services are allowing a separate, third party to host content on your web. Exceptions to this include ad banners, classified ads, and personal ads. We may grant other exceptions to this policy, but you should check to see if your intended use is acceptable. WebTent reserves the right to refuse service and/or access to it's servers to anyone. Violation of server use policy will result in immediate account suspension. Do you accept international orders?Yes. We are receptive to the global market. One of the great advantages of the Internet is that you needn't be local in order to have your site hosted. It is visible throughout the world to anyone connected to the Internet. If desired, we can host non-US domain name extensions. What payment terms are available?We bill in monthly increments. We accept American Express, MasterCard, and Visa cards as well as personal and business checks. Discounts may be available for those wishing to pay quarterly or annually in advance and custom rates are available for special packages. For these types of arrangements, please contact our Sales Department. Do you offer technical support to customers?Yes. We encourage our customers to send email to support@webtent.net with questions or concerns about their web site. This is the quickest and most efficient way of having your question answered. We strive to answer customer questions within the same day of receiving the e-mail. If we cannot offer a solution to a concern within a reasonable timeframe, we will invite you to call us at (813) 286-6502. How long does it take to set up a new account?The directories for your web space on our server are created within one day of submittal so long as payment information is accurate and approved. Once an account is set up, an activation notice will be sent you via email . You can begin uploading files to your new web site immediately upon receipt of the email confirmation. You will be given an IP address to access your site via the web or FTP prior to the completion of either domain registration or transfer. How do I place an order?You can place an order for a domain account directly from our web site 24 hours a day. The correct link is http://www.services.webtent.net/orders/index.html. How do I manage my account?All WebTent hosting customers have access to their own Site Management
interface. To access, just type your domain name with a slash ("/")
and 'login' on the end, like www.yourdomain.com/login. In some cases, you may need to use 'mail' to prefix your domain instead of 'www', such as 'mail.yourdomain.com/login' to access these areas.
From the Site Management area, you can manage your e-mail users, create
mailing lists, review your site stats* and even backup your home directory. How do I get technical support?First, determine what is causing your problem. If you are experiencing problems with your Internet connection, contact your Internet service provider. Our partner, SystemLink Broadband, can be reached at 727-573-9020. If your believe there is a problem with your web hosting or e-mail services, contact WebTent Technical Support for assistance. The general e-mail address of support@webtent.net is monitored 24 hours a day, 7 days a week, someone will be paged when you send your message. In this way, you will receive the fastest access to support personnel. If your are unable to send message using your own e-mail software, use our form below to send your message. You can also call our main number at (813) 286-6502 follow the instructions for technical support. What if I have a question not answered here on this FAQ sheet?If you are a WebTent customer, try our Members Area for an extensive library of useful information on how to have a dynamic Internet presence. Otherwise, try one of the following links:
Web Hosting Help Desk
Web Site Design Help Desk Contacting WebTent |
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